Frequently Asked Questions
Everything you need to know about your Rosefield experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and final sale items cannot be returned.
How do I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Are your materials ethically sourced?
Yes, Rosefield is committed to sustainability. We work exclusively with certified suppliers who adhere to fair labor practices and utilize high-quality, responsibly sourced fabrics and metals.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team; after this window, the standard return process applies.